Call Us: 03 9041 4859
My Family Medical
My Family Medical Clinic
ph: 03 9041 4859 F: 03 9041 4857 www.myfamilymc.com.au
Hours, Consultations and Billing
Our hours are 10am to 4pm and 6pm- 10PM Monday to Wed, 6pm-10pm Thurs, 10am to 4pm and 6pm- 10PM Friday, Saturday 1pm to 9pm and Sunday and Public Holidays 9am- 7pm . We bulk bill all patients for all Medicare rebatable GP services. When making appointments, please mention if you are likely to need a longer consultation. (Pap tests, multiple issues and such). For services not rebatable by Medicare, a list of charges appears at reception. Our locum service for after hours home visits can be contacted After Hours Emergencies 04 2388 3881.
When test results arrive back at our clinic they are first assessed by the doctor and prioritised as either normal-no action, abnormal-no action, abnormal-non urgent, or abnormal-urgent. When results are assessed as non-urgent or urgent, our clinic team members will attempt to contact the patient to arrange an appointment for the patient to re-visit the doctor. Patients are encouraged to have their results reviewed in person with the doctor. Should a patient wish to telephone the doctor about a clinical matter, unless the need is assessed by the practice staff as urgent, the practice nurse will attempt to satisfy the query or have the doctor ring the patient back when convenient.
Telephone calls will be answered and dealt with by reception staff. If the caller wishes to speak with our doctor the urgency of the call and availability of the doctor will be determined. The caller will then either be connected to the doctor or advised that the doctor will call back at the end of the shift or earlier if appropriate.
Complaints, Suggestions and Compliments
These matters can be addressed by patients with the practice team or doctor in any respectful manner with which they are comfortable. The Practice Manager is available to discuss any issues that patients wish to raise concerning our clinic. If any complaint is made about an individual team member, then that team member will be advised and given an opportunity to respond. We provide a suggestion box and a proforma for patients to lodge appropriate comments (anonymously if so desired). All issues raised will be considered and appropriate feedback given when practical.
Patients are encouraged to raise any concerns with our practice team so that the issues can be hopefully resolved to everybody's satisfaction. If patients are unhappy with an outcome they are able to raise the matter of their concerns with the following bodies:
Concerns relating to a health service or your health privacy:
The Office of the Health Services Commisioner of Victoria:
30th Floor, 570 Bourke St, Melbourne, 3000 Tel: 1800 136 066 Fax: 8601 5219